Contact Us

P.O. BOX 88
Lanham, MD 20703
Toll-Free: (877) 326-2009
Fax: (866) 896-9611
info@naturalworldessentials.com
Accept Credit Cards




Customer Care

PLACING YOUR ORDER

ATTENTION: Please allow up to 5-7 business days prior to shipping. However, most orders are processed within 3 business days. Since our products are handmade in small batches, we may need additional time for production of some products.

Natural World Essentials accepts payment in the form of MasterCard, Visa, Discover, American Express, and PayPal. Payment is due in full at the time of order submission.

All credit card information that is transmitted via our website is protected by Secure Socket Layer (SSL) encryption technology.

Please note that because our products are handmade and made of 100% natural ingredients with the exception of the body scrub and whipped body butter, there may be slight variations in color, shape, texture or scent.

MEDICAL DISCLAIMER

Natural World Essentials will not be held liable for any allergic reactions or medical conditions from the use of our products. We make our products with fresh quality ingredients; however skin sensitivity and irritation varies from person to person. Some natural ingredients may cause a reaction. Please read our ingredient labels carefully before use. Any information provided on our website is not intended as medical advice. If irritation does occur, please discontinue use immediately and contact your physician. Products should not be used on broken or irritated skin. Please always test the product on your skin prior to use. The products are not to be used internally. Please note our products contains nut oils and butters.

SHIPPING AND HANDLING

Natural World Essentials ships all domestic orders via UPS Ground. Your order will be assigned a tracking number and you can check the status of your package by logging in to your account, clicking on the "My Orders" button in the customer area and clicking on the order.

Currently, we only ship to U.S. addresses and postal boxes and APO (Military addresses). For international orders, please contact customer service at 1-877-326-2009.

All orders must be $65.00 after discounts, coupons and before taxes and shipping charges are applied for orders to qualify for FREE SHIPPING. Orders that use a free shipping coupon at checkout, we will reserve the right to ship with the carrier of our choice.

All products should be inspected upon arrival from the shipping carrier. Damaged shipments should be reported to us within 24 hours of delivery. All damaged products will be credited to your account.

During specials promotions or sales, the shipping time-frame will vary. The holiday season is especially busy and may result in longer turn around times.

All e-mails inquires regarding previously placed orders will be returned within the 24 business hours.

All orders placed from within the state of Maryland will have Maryland Sales Tax (6%) added to each order.

RETURNS AND EXCHANGES

Natural World Essentials is committed to offering customers the best skincare products available. Due to the nature of our products, unfortunately, we do not expect returns or exchanges. Should you have any questions or concerns with your products, please contact customer service at 1-877-326-2009.

NEWSLETTER

Subscribers to Natural World Essentials's monthly newsletter benefit from advance promotion notices, exclusive discounts, events and inside information on Natural World Essentials and its evolving product line. Please enter your e-mail address on the home page to join our mailing list and begin receiving all of this exciting news!

BACKORDERS

Natural World Essentials will notify you by e-mail if an item that you have ordered is temporarily out of stock.

SHELF LIFE

To ensure freshness, it is best to use all products within 3 months of receiving them. Products will stay fresh longer if water is not introduced to the product. Please keep whipped body butters in the refrigerator to keep the butters and oils fresh. All other products due to the nature of the product, please tighten all lids and store in a cool and dark place to ensure the quality of the product.